Lounge Manager

Responsibilities:

Lounge Operations:

• Oversee the daily opening, operation, and closing of the lounge.
• Ensure the lounge is properly set up, clean, organized, and ready before opening.
  
• Monitor the overall condition and presentation of the lounge, furniture, décor and service areas.
• Ensure that all operational procedures and service standards are followed.
• Coordinate closely with the front office, housekeeping, security, kitchen/restaurant, and management.
• Ensure smooth service during peak periods, weekends, and events.
• Identify operational issues promptly and escalate them to management when necessary.

Guest Experience & Service:

• Ensure guests receive professional, prompt and courteous service.
• Welcome and engage guests while maintaining a premium and relaxed atmosphere.
• Handle guest requests, complaints and service recovery professionally.
• Monitor guest satisfaction and identify opportunities to improve the lounge experience.
• Ensure that guests are properly attended to throughout their visit.
• Maintain appropriate service standards for both Gilt Stay residents and external lounge guests.

Staff Supervision:

• Supervise and coordinate lounge staff, including waiters, bartenders, servers and other assigned personnel.
• Prepare or contribute to staff duty rosters and shift schedules.
• Conduct daily briefings before service.
• Assign duties and ensure staff remain productive throughout their shifts.
• Monitor staff attendance, punctuality, grooming and conduct.
• Train and coach staff on service standards, guest relations and lounge procedures.
• Address minor staff issues and escalate serious disciplinary matters to management.

Food & Beverage Operations:

• Work closely with the kitchen and restaurant team to ensure timely and accurate food service.
• Monitor beverage service and ensure proper handling of drinks.
• Ensure menu items and prices are clearly communicated to staff and guests.
• Monitor food and beverage quality and presentation.
• Track popular and slow-moving menu items and provide feedback to management.
• Ensure proper handling and storage of food and beverage items.
• Monitor portion control and minimise wastage.

Sales, Cash & Revenue Monitoring:

• Monitor daily lounge sales and ensure all transactions are properly recorded.
• Ensure payments are accurately processed through approved payment channels.
• Monitor cash handling and ensure proper reconciliation at the end of each shift.
• Track lounge revenue, reservations, table bookings and other income-generating activities.
• Identify opportunities to increase lounge revenue through promotions, events, table bookings and guest engagement.
• Prepare and submit daily sales and operational reports to management.
• Report discrepancies, unusual transactions or suspected losses immediately.

Stock & Inventory Control:

• Monitor stock levels of beverages, disposables and other lounge supplies.
• Ensure proper recording of stock received, used and remaining.
• Conduct regular stock checks and report shortages or discrepancies.
• Prevent unnecessary wastage, damage or unauthorised use of stock.
• Work with management/procurement on restocking requirements.
• Ensure stock is properly stored and secured.

Events & Entertainment:

• Coordinate the operational side of lounge events, including live shows, game nights, parties and other entertainment activities.
• Work with management, entertainers, vendors and relevant staff to ensure events run smoothly.
• Ensure the lounge is properly prepared before events.
• Coordinate seating, reservations, service and guest flow during events.
• Monitor guest capacity and ensure safety requirements are maintained.
• Review event performance and provide feedback to management.

Lounge Ambience & Presentation:

• Ensure the lounge maintains a clean, attractive and welcoming environment.
• Monitor lighting, music, furniture arrangement and general ambience.
• Ensure music volume remains appropriate for the time, event and guest environment.
• Coordinate with the relevant team when equipment or facilities require attention.
• Ensure tables, chairs, service stations and guest areas are properly arranged and maintained.

Safety, Security & Compliance:

• Ensure lounge operations comply with Gilt Stay's safety and security procedures.
• Monitor guest capacity and crowd levels, particularly during events.
• Report accidents, incidents, damages or safety concerns immediately.
• Work closely with Security to maintain a safe environment.
• Ensure emergency exits and access routes remain clear.
• Ensure responsible handling and service of alcoholic beverages where applicable.
  
• Escalate serious incidents to management immediately.

Reporting & Administration:

• Daily lounge opening and closing reports.
• Daily sales reports.
• Staff attendance records.
• Stock and inventory records.
• Event reports.
  
• Guest complaints and service recovery records.
• Maintenance and incident reports.
• Other operational reports requested by management.

Requirements:

• Minimum of 2–3 years experience in hospitality, lounge, restaurant, bar, hotel or related operations.
• Previous supervisory or management experience is required.
• Experience managing a lounge, restaurant, bar or entertainment venue will be an advantage.
• Strong understanding of food and beverage operations.
• Experience with cash handling, stock control and daily sales reporting.
• Good knowledge of customer service and hospitality standards.
• Ability to supervise and motivate a team.
• Good communication and interpersonal skills.
• Good organisational and problem-solving skills.
• Ability to work evenings, weekends and public holidays as required.
• Proficiency with basic digital tools such as Microsoft Office, Google Workspace or relevant POS systems.
• Able to maintain professionalism during busy nightlife operations

Remuneration: NGN 150,000- 200,000 Monthly