Terminal Manager

Responsibilities:

Terminal Operations:

• Oversee the day-to-day operations of the terminal.
• Coordinate vehicle departures, arrivals, passenger movement, boarding, and scheduling.
• Ensure smooth and timely execution of trips and terminal activities.
• Monitor terminal resources and ensure proper utilization.

Customer Service & Passenger Experience:

• Ensure passengers receive professional, timely, and courteous service.
• Handle and resolve passenger complaints and operational concerns.
• Monitor service quality and implement improvements where necessary.
• Maintain a positive and professional terminal environment.

Staff & Team Management:

• Supervise terminal staff, drivers, and other operational personnel.
• Allocate duties and ensure adequate staffing for daily operations.
• Monitor attendance, discipline, productivity, and performance.
• Promote teamwork, accountability, and professionalism.

Safety, Compliance & Risk Management:

• Ensure compliance with company policies, safety procedures, and operational standards.
• Monitor vehicle and terminal safety conditions and promptly escalate concerns.
• Ensure proper incident reporting and follow-up.
• Identify operational risks and implement appropriate corrective measures.

Revenue & Administrative Control:

• Monitor ticketing, collections, expenses, and other terminal-related financial activities.
• Ensure proper documentation and accountability for terminal transactions.
• Prepare daily/weekly operational reports for management.
• Monitor terminal performance against agreed targets.

Coordination & Reporting:

• Liaise with the Operations Team, drivers, logistics personnel, and management.
• Monitor vehicle availability, schedules, and operational challenges.
• Provide timely reports on terminal performance, incidents, customer feedback, and other relevant matters.
• Support management in implementing operational improvements.

Ad Hoc Responsibilities:

• Perform other operational duties assigned by management.

Requirements

• An HND in business administration, transport management, logistics, operations management, or a related field.
• Relevant experience in transportation, logistics, terminal, fleet, or operations management.
• Strong knowledge of terminal and passenger operations.
• Good communication and leadership skills.
• Ability to work under pressure and manage multiple operational demands.
• Candidates who are already resident in the respective location are preferred, given the operational requirements of the role.
• Male candidates are preferred based on the current operational requirements of the role.

Key Competencies:

• Leadership and team management
• Customer service
• Communication and interpersonal skills
• Problem solving and decision-making
• Operational planning
• Attention to detail
• Conflict management
• Accountability and integrity
• Safety awareness

Location: Uyo, Akwa Ibom

Remuneration: NGN 450,000 Monthly