New
4 days ago
Customer Support Agent
MBZ technology
Customer Service & Support
IT & Telecoms
NGN
150,000 - 250,000
Easy Apply
Job Summary
We are looking for proactive and empathetic Customer Support Agents to join our team. You will be the first point of contact for our clients, helping them resolve issues, navigate our SaaS product, and get the most value from the solutions we provide. This role is perfect for someone who enjoys assisting people, solving problems, and ensuring a smooth customer experience.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond to client inquiries via live chat, email, and phone.
- Guide users through setup, troubleshooting, and basic product usage
- Escalate complex issues to technical support or product teams.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with the team to continuously improve customer satisfaction.
Requirements:
- Strong communication and interpersonal skills
- Ability to explain technical concepts clearly to non-technical users
- Problem-solving mindset and patience in handling customer issues
- Basic understanding of SaaS or digital products is a plus
- Ability to work independently and in a team environment
Soft Skills:
- Empathy and patience with customers
- Professional and friendly demeanor
- Strong organizational skills
- Willingness to learn and adapt quickly
Benefits:
- Hands-on experience with a growing SaaS product and its clients
- Training and mentorship from experienced team members
- Opportunity for career growth within MBZ Technology
- Competitive full-time employment with benefits
Work Type:
- Remote/Hybrid (based on team needs)
- Full-time role with flexible collaboration across departments
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