Customer Service Lead
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Job summary
Lead customer service for our new Lagos branch, handling walk-in, phone and email inquiries, providing technical guidance on electronics and 3D printers, processing sales transactions, and ensuring exceptional customer experiences.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities:
- Greet and assist walk-in customers with professionalism and enthusiasm.
- Handle customer inquiries via phone, email, and in person, providing accurate product information and technical guidance.
- Process sales transactions and maintain accurate POS and inventory records.
- Build and maintain strong customer relationships, ensuring 90%+ positive feedback.
- Handle customer complaints and resolve issues professionally and promptly.
- Learn our product catalog (electronic components, 3D printers) and educate customers on specifications and applications.
- Support order fulfillment during busy periods and maintain clean, organized customer-facing areas.
- Track customer feedback and report insights to management.
- Support marketing initiatives such as social media and promotions.
Requirements:
- Minimum: SSCE/WAEC; OND/HND in any field (technical fields like Engineering or Computer Science a plus).
- 2–3 years of customer service experience, ideally in retail, electronics, or technical products.
- Technical curiosity and willingness to learn electronics and 3D printing.
- Excellent communication and interpersonal skills.
- Problem-solving and conflict resolution skills.
- Basic computer skills (Microsoft Office, email, POS).
- Professional appearance, patient and empathetic attitude, and ability to multitask in a fast-paced environment.
What We Offer:
- Competitive salary: NGN 120,000–180,000 based on experience.
- Opportunity to be part of the Lagos branch launch team.
- Technical training on electronics components and 3D printing.
- Professional development and customer service training.
- Growth potential within our expanding company and supportive team environment.
Customer service
Communication
Problem-solving
Interpersonal skills
Technical curiosity
POS systems
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