Immediate Start
New
1 week ago
Customer Service Representative
Onyibiz Consult
Admin & Office
IT & Telecoms
NGN
150,000 - 250,000
Easy Apply
Job Summary
The Customer Service Representative (CSR) serves as the primary point of contact between the company and its customers. The CSR is responsible for addressing customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Rotating Schedule
Job Description/Requirements
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
- Provide accurate information about products, services, policies, and procedures
- Resolve customer complaints and issues with empathy and efficiency
- Process orders, returns, and exchanges as needed
- Maintain detailed and accurate records of customer interactions
- Collaborate with other departments to address complex customer concerns
- Identify opportunities to upsell or cross-sell products and services
- Follow up with customers to ensure satisfaction and build lasting relationships
- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
Requirements:
- Minimum of 1 year of experience
- OND in any field of study
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