New
2 weeks ago
Customer Service Officer
Arbitos Business Operations Ltd.
Admin & Office
Energy & Utilities
NGN
75,000 - 150,000
Easy Apply
Job Summary
We are looking for a Customer Service Officer to join our team. In this role, you’ll be the first point of contact for customers, ensuring smooth order processing, handling inquiries, and delivering top-notch service.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Process orders, track deliveries, and coordinate with the logistics team to ensure seamless service.
- Maintain accurate records of customer interactions and transactions.
- Address customer complaints and provide effective solutions to enhance satisfaction.
- Collaborate with internal teams to improve service efficiency and customer experience.
- Stay updated on company policies, diesel pricing, and industry trends.
Requirements:
- Excellent communication skills (verbal & written).
- Previous experience in customer service or order processing is a plus.
- Strong problem-solving skills with attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency with digital tools.
- Minimum of a HND (Bachelor’s degree is a plus).
- 1-2 years of customer service experience preferred.
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