Front Desk Officer

Darren Davies Properties

Admin & Office

Real Estate NGN Less than 75,000 Negotiable
3 weeks ago

Job Summary

This position involves serving as the first point of contact for customers and visitors, addressing their inquiries, and ensuring their needs are met. The Front Desk Officer is responsible for maintaining a professional and welcoming environment while efficiently handling customer requests.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements


  • Greet and welcome customers and visitors in a friendly and professional manner.
  • Serve as the primary point of contact for customer inquiries, providing accurate and timely information about products, services, and company policies.
  • Manage incoming calls, emails, and other communication channels, ensuring prompt and effective resolution of customer issues or routing inquiries to the appropriate department.
  • Maintain a neat and organized front desk area, ensuring it reflects a professional image of the company.
  • Schedule and manage appointments and meetings
  • Assist in administrative tasks such as data entry, filing, and record keeping.
  • Process customer subscriptions, payment confirmation, allocation, and documentation
  • Handle customer complaints and provide appropriate solutions or escalate unresolved problems to the relevant personnel.
  • Provide administrative support to various departments, including sorting and distributing mail, coordinating deliveries, and managing office supplies inventory.
  • Ensure compliance with company policies and procedures, particularly related to customer privacy and data protection.
  • Proactively identify opportunities for improving customer service processes and contribute to the development of customer care strategies.


  • Minimum academic qualification of HND/BSc in any related discipline
  • Minimum of 1 year of work experience 
  • Good understanding of basic bookkeeping practices.
  • Strong knowledge of MS Office and MS Excel programs.

Location: Candidate should reside within Lekki, Ajah, and Ibeju Lekki Axis only for easier commuting. 

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