Front Desk Officer

Responsibilities:

• Greet and welcome customers and visitors in a friendly and professional manner.
• Serve as the primary point of contact for customer inquiries, providing accurate and timely information about products, services, and company policies.
• Manage incoming calls, emails, and other communication channels, ensuring prompt and effective resolution of customer issues or routing inquiries to the appropriate department.
• Maintain a neat and organized front desk area, ensuring it reflects a professional image of the company.
• Schedule and manage appointments and meetings
• Assist in administrative tasks such as data entry, filing, and record keeping.
• Process customer subscriptions, payment confirmation, allocation, and documentation
• Handle customer complaints and provide appropriate solutions or escalate unresolved problems to the relevant personnel.
  
• Provide administrative support to various departments, including sorting and distributing mail, coordinating deliveries, and managing office supplies inventory.
  
• Ensure compliance with company policies and procedures, particularly related to customer privacy and data protection.
• Proactively identify opportunities for improving customer service processes and contribute to the development of customer care strategies.

Requirements:

• Minimum academic qualification of HND/BSc in any related discipline
• Minimum of 1 year of work experience 
• Good understanding of basic bookkeeping practices.
  
• Strong knowledge of MS Office and MS Excel programs.

Location: Candidate should reside within Lekki, Ajah, and Ibeju Lekki Axis only for easier commuting.