Job Summary
Are you smart, fast, and passionate about customer engagement? Olamax Suites – a fast-growing short-let apartment brand in Lagos – is looking for a dedicated and proactive Booking Staff to join our in-house team. If you’re good with chats, calls, client service, and closing bookings, we want to hear from you! As a Booking Staff, you’ll be responsible for managing client inquiries, converting leads into bookings, and ensuring a smooth process from initial inquiry to client check-out. This is a full-time, shift-based position based in our office. You must be flexible to work weekends, especially at least two (2) Sundays per month.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Respond to booking inquiries via WhatsApp, phone calls, and texts.
- Follow up with clients daily, minimum 50 chats/calls per day required.
- Convert leads to confirmed bookings.
- Maintain proper CRM documentation of all communications and bookings.
- Handle shift duties including evening and weekend coverage.
- Call clients a day before check-in to reconfirm and offer additional services (e.g., car hire, private chef, cruise).
- Stay in contact throughout their stay and reconfirm plans 1–2 days before check-out.
- Suggest upgrades and follow-up for repeat bookings.
- Maintain apartment booking experience logs for future reference.
Requirements:
- Minimum of OND or higher.
- Excellent communication skills (spoken and written).
- Sales and persuasive skills – ability to win clients and agents.
- Smartphone proficiency (WhatsApp Business, calls, CRM tools).
- Fast learner, reliable, and detail-oriented.
- Must be able to work on-site in Gbagada.
- Must be willing to work on shift and at least 2 Sundays per month.
- Strong follow-up and client relationship-building skills (e.g., remembering birthdays, social preferences).
Why Join Olamax Suites?
- NGN 80,000 starting salary– reviewed for increment after 3 months.
- Dynamic and youthful team.
- Structured work hours with a shift system.
- Career growth in hospitality and booking management.
- Opportunity to be part of a brand that values excellence, creativity, and client experience.
Location: Gbagada, Lagos
Work Mode: Onsite, Shift based
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