Assistant Operations Manager

• Assist in the management of daily operations, ensuring all departments function smoothly and efficiently.
• Monitor and maintain high standards of service, cleanliness, and guest satisfaction across all areas of the establishment.
• Help implement operational policies and procedures, ensuring compliance with industry regulations and company standards.

Financial Oversight:

• Assist in preparing budgets, financial reports, and forecasts to support the financial planning of the business.
• Monitor expenses, control costs, and identify opportunities to improve profitability.
• Analyze financial performance data and provide insights to the Operations Manager for informed decision-making.

Staff Management:

• Support the recruitment, training, and supervision of staff, ensuring team members are motivated and performing at their best.
• Assist in scheduling shifts, managing staff rosters, and ensuring adequate staffing levels to meet business demands.
• Address staff performance issues, provide feedback and contribute to the development of training programs.

Customer Experience:

• Assist in ensuring a high standard of customer service, responding to guest inquiries, and resolving complaints promptly.
• Monitor customer feedback and implement initiatives to enhance the guest experience and increase customer satisfaction.
• Support the execution of marketing promotions and events to drive customer engagement and loyalty.

Inventory and Supply Chain Management:

• Assist in managing inventory levels, ordering supplies, and ensuring that all resources are available to meet operational needs.
• Coordinate with suppliers and vendors to ensure timely delivery of goods and services, maintaining strong relationships and negotiating favorable terms.
• Monitor stock levels of FMCG products, ensuring optimal inventory turnover and minimizing waste.

Compliance and Risk Management:

• Ensure compliance with health, safety, and legal requirements in all operational areas.
• Assist in conducting regular audits and inspections to maintain high standards of safety and hygiene.
• Support the Operations Manager in implementing risk management strategies and handling emergencies.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, Finance, or a related field.
  
• Experience (3+ years) in operations management, preferably in the hospitality industry, with a background in FMCG and finance.
• Strong understanding of financial principles, including budgeting, cost control, and financial reporting.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using business management software and tools.

Key Competencies:

• Operational Efficiency
• Financial Acumen
• Team Support and Development
• Customer Focus
• Problem-Solving
• Attention to Detail
• Adaptability and Flexibility

Reporting Structure:

• The Assistant Operations Manager will report directly to the Operations Manager and collaborate with department heads, staff members, and external partners.

This role offers an excellent opportunity to develop managerial skills and gain experience in both operations and finance, contributing to the success and growth of a hospitality business.