Administrative Assistant

Responsibilities:

• Manage the daily operations of the office, including handling phone calls, emails, and in-person customer inquiries.
• Maintain accurate client records, service histories, and other essential documentation.
• Prepare, process, and track customer invoices and payments, ensuring accuracy and timely follow-up.
• Assist with inventory management of automotive parts and supplies, ensuring appropriate stock levels are maintained and orders are placed when necessary.
• Prepare and file service reports, work orders, and related administrative documents.
• Monitor client satisfaction and address any issues or concerns to ensure high-quality service.
• Assist in managing office supplies and equipment to ensure smooth office operations.

Requirements:

• Proven experience as an Administrative Assistant, Office Assistant, or in a similar administrative role (experience in an automotive or repair shop environment is a plus).
• Strong organizational, time-management, and multitasking skills.
• Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
• Proficient in using office software (Microsoft Office Suite, Excel, etc.).
• Basic knowledge of automotive repair processes and parts is an advantage.
• Ability to handle customer inquiries and resolve issues in a professional and timely manner.
• Attention to detail, especially with invoicing, managing records, and scheduling.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaborate effectively with a team.