Ticketing Officer

Responsibilities:

• Liaise with airlines, hotels, tour operators, and other travel partners to confirm bookings, resolve issues, and ensure smooth travel experiences.
• Handle airline ticket bookings, reservations, cancellations, and changes for clients, ensuring accuracy and adherence to travel itineraries.
• Provide clients with information and guidance on ticket bookings, processes, and documentation, assisting them in preparing and submitting their applications.
• Monitor airfare trends and special offers to provide clients with cost-effective and competitive travel options.
• Collaborate with clients to plan and customize travel itineraries, including flights, accommodations, transportation, and activities, based on their preferences and budget.
• Maintain client profiles, travel history, and booking records in the booking database and stay updated about international travel regulations to provide accurate guidance to clients.
• Assist clients with inquiries, concerns, and requests related to travel plans and ticketing and provide timely and accurate information to ensure client satisfaction.
• Liaise with the accounting department to handle financial transactions related to ticket sales, including processing payments and maintaining accurate records.

Requirements:

• Minimum academic qualification of HND in any related discipline 
• Minimum of 3 years of proven experience as a Ticketing Officer or in a similar role in a travel agency.
• Professional certifications in Travel and Tourism or related fields.
• Proficiency in all Microsoft Office suites.
• Excellent verbal and written communication.
• Strong knowledge of travel requirements, immigration policies, and travel documentation procedures.
• Knowledge of travel booking systems and travel portals.
• Excellent teamwork and organizational skills.
• Knowledge of travel and ticketing practices and principles.
• Ability to handle confidential and sensitive information.
• Ability to work independently to meet deadlines.
• Attention to detail and accuracy.
  

Work Schedule: 

• Monday to Friday, 9:00 AM – 6:00 PM
  

Remuneration: NGN 100,000 - 180,000 monthly.



The working days: (Monday – Friday)