Bridgemead Consulting is a holistic and innovative business consultancy that believes in connecting businesses with the right individuals. We are recruiting on behalf of our client, a leading travel agency and visa consultation firm in Ikeja, for the position of Ticketing Officer.
- Minimum Qualification: HND
- Experience Level: Mid level
- Experience Length: 3 years
- Liaise with airlines, hotels, tour operators, and other travel partners to confirm bookings, resolve issues, and ensure smooth travel experiences.
- Handle airline ticket bookings, reservations, cancellations, and changes for clients, ensuring accuracy and adherence to travel itineraries.
- Provide clients with information and guidance on ticket bookings, processes, and documentation, assisting them in preparing and submitting their applications.
- Monitor airfare trends and special offers to provide clients with cost-effective and competitive travel options.
- Collaborate with clients to plan and customize travel itineraries, including flights, accommodations, transportation, and activities, based on their preferences and budget.
- Maintain client profiles, travel history, and booking records in the booking database and stay updated about international travel regulations to provide accurate guidance to clients.
- Assist clients with inquiries, concerns, and requests related to travel plans and ticketing and provide timely and accurate information to ensure client satisfaction.
- Liaise with the accounting department to handle financial transactions related to ticket sales, including processing payments and maintaining accurate records.
- Minimum academic qualification of HND in any related discipline
- Minimum of 3 years of proven experience as a Ticketing Officer or in a similar role in a travel agency.
- Professional certifications in Travel and Tourism or related fields.
- Proficiency in all Microsoft Office suites.
- Excellent verbal and written communication.
- Strong knowledge of travel requirements, immigration policies, and travel documentation procedures.
- Knowledge of travel booking systems and travel portals.
- Excellent teamwork and organizational skills.
- Knowledge of travel and ticketing practices and principles.
- Ability to handle confidential and sensitive information.
- Ability to work independently to meet deadlines.
- Attention to detail and accuracy.
- Monday to Friday, 9:00 AM – 6:00 PM
Remuneration: NGN 100,000 - 180,000 monthly.
The working days: (Monday – Friday)
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