Ticketing and Reservations officer

Responsibilities:

• Reservation Management: Handle customer inquiries and reservations efficiently and professionally.
• Utilize reservation systems to book and confirm travel arrangements.
• Ensure accuracy in processing reservations and maintaining up-to-date records.
• Ticketing: Manage ticketing processes for various travel itineraries.
  
• Provide information on fares, schedules, and any travel-related queries.
• Collaborate with airlines and travel partners to secure the best options for clients.
• b Facilitate the visa application process, specifically student visas.
  
• Stay updated on visa requirements and regulations.
• Guide clients through the visa application process, ensuring completeness and accuracy.
• Documentation: Collect and verify all necessary documents for reservations and visa processing.
• Ensure compliance with international travel and visa regulations.
• Maintain organized and secure documentation for future reference.
• Customer Service: Provide exceptional customer service by addressing client inquiries and concerns.
• Offer travel advice and recommendations to enhance the customer experience.
• Resolve issues related to reservations, ticketing, and visa processing promptly.
• Collaboration: Coordinate with other departments, including travel agencies, airlines, and visa offices.
• Communicate effectively with team members to ensure a smooth workflow.
• Stay informed about changes in airline policies, visa regulations, and travel trends.

Requirements:

• Minimum academic qualification of a Bachelor's degree in a relevant field preferred.
• Proven experience as a Reservationist with a focus on ticketing.
• Demonstrated expertise in processing student visas.

Technical Skills:

• Proficient in reservation and ticketing systems.
• Knowledge of visa processing systems and documentation.
• Communication Skills: Excellent verbal and written communication skills.
• Multilingual abilities are a plus.
• Organizational Skills: Strong organizational and multitasking abilities.
  
• Attention to detail and accuracy in processing reservations and visas.
• Customer-Centric Approach: Commitment to delivering exceptional customer service.
  
• Ability to handle challenging situations with professionalism.
• Adaptability: Flexibility to adapt to changing travel and visa regulations.
  
• Ability to work in a fast-paced environment.