Sales Representative

Responsibilities:

• Engage walk-in clients and provide personalized product recommendations based on their skincare needs.
• Drive sales by actively promoting products, treatments, and ongoing promotions.
• Respond promptly and professionally to customer inquiries via in-store conversations, phone, email, and WhatsApp.
• Provide accurate information about products, treatment offerings, and pricing to guide client decisions.
• Follow up with clients after purchases or treatments to check satisfaction, encourage reorders, and gather feedback.
• Manage and resolve complaints with empathy, ensuring timely and appropriate service recovery.
• Document interactions, sales activities, and client feedback accurately in the CRM system.
• Escalate complex issues to supervisors or technical/clinical staff as required.
• Support client retention efforts through rebooking, referral prompts, loyalty program invitations, and membership sales.
• Maintain product knowledge and stay updated on new arrivals and training provided.
• Track and report key sales and service indicators such as conversion rates, customer satisfaction scores, and repeat visit rates.
• Ensure the store environment is welcoming, well-organized, and compliant with customer communication and sales protocols.
• Other responsibilities as assigned by management.

Requirements:

• Minimum of a bachelor’s degree in business administration, Marketing, Mass Communication, or a related field.
• Minimum of 1–3 years’ experience in sales or customer service roles.
• Previous experience in retail, wellness, healthcare, or spa is a plus. 
• Strong sales skills with the ability to upsell and cross-sell effectively.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer engagement abilities.
• Ability to multitask and manage high inquiry volumes.
• Ability to work under pressure while maintaining professionalism.
• Problem-solving, service recovery, and decision-making skills.
• Attention to detail and customer empathy.
• Team player with the ability to work with minimal supervision.
• Familiarity with CRM systems and basic record management.
• Knowledge of skincare products and treatments.
• Understanding of customer service and sales KPIs.
• Basic knowledge of complaint handling and escalation processes.
• Awareness of confidentiality and client data protection standards.

Location: Lekki Phase 1, Lagos.

Work Mode: Full Time

Work Hours: 9 am-6 pm; Mondays- Fridays; 9 am-5 pm; Saturdays