Restaurant Supervisor

Responsibilities:

• Interacting with restaurant customers and guests to gauge satisfaction and improve customer service delivery.
• Coordinates, monitors and supervises the daily operation of the restaurant and front desk staff for maximal productivity. 
• Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business.
• Ensuring that standards and procedures and strictly adhered to.
• Resolving customer complaints in a professional manner.
• Preparing daily reports and presenting them to the higher management.
• Train front office staff as designated and outlined in the front office training procedures.
• Builds strong relationships and coordinates with all other departments to improve service delivery.
• Ensures front desk supplies are stocked and computer equipment functioning properly.
• Takes charge of online orders and ensures swift and efficient deliveries.
• Handles all issues and complaints relating to online orders and resolves them timely.
• Performs other duties as assigned, requested or deemed necessary by management.

Requirements

• Minimum academic qualification of a Bachelor's degree in Business Management, Hospitality, or a related field.
• Minimum of 3 years of proven work experience as a front desk Restaurant Supervisor, or a similar position in the Hospitality industry.
• Extensive experience in demonstrating leadership skills.
• Ability to maintain a positive work environment.
• Amazing written and verbal communication skills.
• Ability to work for long periods of time and on weekends as well.
• Strong organization and analytical skills and exceptional customer service skills.
• Customer-oriented individual and an outstanding problem-solver.
• Good numerical abilities.
• Ability to convey information and ideas clearly.
• Must maintain composure under pressure.
• Good time management skills.