Reservations Manager
SafariHills Apartments
Hospitality & Leisure
Job Summary
We are looking to hire a Reservations Manager who will be responsible for overseeing all aspects of guest reservations and ensuring maximum occupancy for our properties. This role requires an individual who is both detail-oriented and customer-focused, capable of sourcing guests from various booking platforms and managing guest satisfaction throughout their stay.
- Minimum Qualification : Diploma
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
- Oversee guest reservations using online booking platforms, ensuring accuracy and timely communication with guests.
- Develop and implement strategies to maximize bookings through promotions, seasonal offers, and pricing adjustments.
- Address guest requests, resolve complaints, and maintain high guest satisfaction levels.
- Identify opportunities to increase bookings through targeted marketing and promotional campaigns.
- Coordinate multiple bookings, guest inquiries, and operational tasks, ensuring efficient handling of all details.
- Monitor reservation data to provide insights on booking trends, guest preferences, and occupancy rates to inform future strategies.
Requirements:
- Female preferred
- Ability to manage and respond to issues that arise quickly and efficiently to maintain smooth operations and guest satisfaction.
- Minimum of BSc degree preferably in marketing or business
- Willingness to work in a fast-paced environment and handle reservations and guest needs outside of typical working hours, including weekends and holidays.
- Proficiency in using online booking platforms to source guests and manage reservations.
- Excellent interpersonal and communication skills with a proven ability to handle guest requests, resolve complaints, and ensure overall guest satisfaction.
- Experience in optimizing occupancy rates and creating strategies to maximize bookings, including promotions, seasonal offers, and pricing adjustments.
- Strong organizational skills with an eye for detail to manage multiple reservations, guest requests, and operational tasks simultaneously.
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