Immediate Start
1 month ago
Job Summary
The Hotel Porter is responsible for assisting guests with their luggage, providing directions, and ensuring a welcoming and efficient arrival and departure experience. This role plays a key part in delivering excellent customer service and enhancing the overall guest experience.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Greet guests upon arrival and assist with luggage handling and storage.
- Escort guests to their rooms and explain room features and hotel amenities.
- Deliver luggage, packages, and messages to guest rooms in a timely manner.
- Provide information about hotel services, local attractions, and transportation.
- Assist with arranging taxis, luggage carts, or valet parking as needed.
- Maintain cleanliness and organization of the lobby, bell desk, and luggage storage areas.
- Respond promptly to guest requests and follow up to ensure satisfaction.
- Work closely with the front desk, concierge, and housekeeping to support guest needs.
Requirements:
- Minimum of 2 years experience
- SSCE Certificate is required
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