Operations Manager

Responsibilities

• Develop and implement operational strategies aligned with company goals, business growth, and service expansion.
• Oversee the company’s daily operations, ensuring efficient workflows, timely service delivery, and adherence to established SOPs and operational standards.
• Coordinate activities across departments and ensure effective collaboration between operations, sales, customer service, and other relevant teams.
• Drive operational efficiency by identifying gaps, improving processes, and implementing practical systems to enhance productivity.
• Monitor service delivery for the company’s financial products and services, including loan services, proof of funds, and business registration services.
• Manage customer experience by ensuring high service standards, timely resolution of complaints, effective feedback systems, and strong customer retention.
• Monitor team and departmental performance using KPIs, ensuring accountability and continuous improvement.
• Support business growth by ensuring operational readiness for new clients, services, and business opportunities.
• Develop and improve operational processes, workflows, documentation, and reporting systems.
• Identify operational risks and implement appropriate measures to minimize disruptions, errors, losses, and compliance issues.
• Work with management to identify operational challenges and implement solutions that improve overall business performance.

Requirements:

• Bachelor’s degree (B.Sc.) in Business Administration, Finance, Economics, Management, or a related field.
• 3–5 years of proven experience in operations management, preferably within fintech, financial services, lending, or a related industry.
• Strong understanding of business operations, process management, and service delivery.
• Experience managing teams and coordinating activities across multiple departments.
• Good understanding of customer service operations and client relationship management.
• Familiarity with loan operations, financial services, fintech processes, or related business services is an advantage.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong leadership ability with the capacity to motivate teams and enforce accountability.

Why Join Us?

• Career Growth Opportunities
• Collaborative Work Environment
• Opportunity to Make Real Impact