Manager - International Travel Associates

POSITION SUMMARY: 

The Manager, International Travel Associates manages and oversees all of the day-to-day workflow of operations in corporate, small group and leisure reservations. The General Manager works with the Travel Consultants to understand client expectations and maintain client retention.

The Manager is responsible for the growth and profitability of the Corporate, Small Group and Leisure Travel business of International Travel Associates Corporation. The Manager represents the company with existing customers, identifies new customers and develops on-target presentations that lead to winning new business. 

Positions reporting to this position:

Corporate Travel Consultants  Leisure Travel Supervisor Small Group Team Lead Operations & System Support Lead ARC Specialist and Travel Admin

HIRING REQUIREMENTS:

Bachelor’s degree in Business or related field, or equivalent work experience.  Minimum three years of management experience with ITA Group or like responsibility at another company.  Minimum of three years work experience in the assigned area of responsibility.  Experience as a supervisor in a travel agency environment with the ability to lead and develop team a customer-focused team environment.  Ability to recruit, train and motivate staff to support the goals of the department and the mission/vision/values of the company.  Proficiency with airline computer system.  Proficiency with all technical aspects of supported online booking tools such as Deem and Concur.  Extensive travel knowledge.  Experience in client contact, including account management of corporate accounts.  Ability to analyze and resolve client-operational issues.  Strong communication skills; the ability to develop and conduct client presentations and training program.  Effective organizational and time management skills.  Effective interpersonal skills required, with the ability to supervise employees, including communicating staff job accountabilities and performance expectations and to assess and provide feedback.  Proven track record of developing and managing department budget in order to optimize departmental financial performance.  Ability to listen, understand, and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.  Ability to work the time necessary to complete projects or meet deadlines.  Ability to maintain confidentiality regarding salary and personnel issues.