1 month ago

Job Summary

We are recruiting for a highly experienced and motivated Manager to manage a 40- room hotel and lounge business in Ilasamaja, Lagos. The Manager shall demonstrate excellence across the 4 major pillars of hotel management including Customer Service, Marketing and Operations, and Profitability. The Manager will report directly to the Chairman

  • Minimum Qualification: Diploma
  • Experience Level: Senior level
  • Experience Length: 7 years

Job Description/Requirements


Customer service

  • Ensure a high level of customer service ethic and culture across staff within the organization
  • Work with staff and customers to ensure customer disputes and dissatisfaction are addressed in a timely manner
  • Develop an excellent working relationship with external stakeholders including government agencies, the Police, IKEDC, and the Community
  • Imbibe a culture of ‘happiness’ across the business right from the hotel gate
  • Create and promote a collaborative and target-driven culture among staff


  • Engage in regular and proactive marketing activities to corporates and potential customers within the vicinity
  • Quickly identify and develop excellent relationships with key customers to drive retention
  • Perform competitor analysis and drive our competitive advantage to deliver results while improving identified weaknesses
  • Develop marketing material and plans for ongoing and proactive marketing of the hotel and business units


  • Manage the entire staff base as Chief of Staff to deliver effective and measurable results
  • Drive a single vision and work ethic across the business, with healthy cooperation across each department to achieve the vision
  • Manage the hotel department effectively including front office, housekeeping, and maintenance staff
  • Manage F&B staff including bar staff, waitresses, entertainment staff, cooks etc.
  • Conduct and lead regular team meetings on a weekly basis



  • Quickly understand key profitability metrics within the business and cascade into actionable plans to drive profitability
  • Develop and implement revenue-generating ideas including sales, cross-sell, and up-sell initiatives
  • Manage business costs and deliver effective cost reductions across the business
  • Develop KPIs and staff reward schemes that drive profitability across the business


  • Degree qualified with a minimum 5 years experience in hotel management and at lest a further 5 years within the hospitality sector
  • Some experience with the financial management of a hospitality business
  • A Self-starter who can execute and deliver results with limited supervision
  • Highly entrepreneurial mindset required to run an established hotel business
  • Exceptional communication and interpersonal skills required in dealing with guests/customers, staff and external contractors and authorities
  • An effective leader with a proven track record of creating a happy and collaborative work environment
  • Good understanding of digital trends and their application in the hospitality sector
  • Highly proficient in MS tools including MS Word, Excel and PowerPoint


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