Manager

Responsibilities:

Customer service

• Ensure a high level of customer service ethic and culture across staff within the organization
• Work with staff and customers to ensure customer disputes and dissatisfaction are addressed in a timely manner
• Develop an excellent working relationship with external stakeholders including government agencies, the Police, IKEDC, and the Community
• Imbibe a culture of ‘happiness’ across the business right from the hotel gate
• Create and promote a collaborative and target-driven culture among staff

Marketing

• Engage in regular and proactive marketing activities to corporates and potential customers within the vicinity
• Quickly identify and develop excellent relationships with key customers to drive retention
• Perform competitor analysis and drive our competitive advantage to deliver results while improving identified weaknesses
• Develop marketing material and plans for ongoing and proactive marketing of the hotel and business units

Operations

• Manage the entire staff base as Chief of Staff to deliver effective and measurable results
• Drive a single vision and work ethic across the business, with healthy cooperation across each department to achieve the vision
• Manage the hotel department effectively including front office, housekeeping, and maintenance staff
• Manage F&B staff including bar staff, waitresses, entertainment staff, cooks etc.
• Conduct and lead regular team meetings on a weekly basis

Profitability

• Quickly understand key profitability metrics within the business and cascade into actionable plans to drive profitability
• Develop and implement revenue-generating ideas including sales, cross-sell, and up-sell initiatives
• Manage business costs and deliver effective cost reductions across the business
• Develop KPIs and staff reward schemes that drive profitability across the business

Requirements:

• Degree qualified with a minimum 5 years experience in hotel management and at lest a further 5 years within the hospitality sector
• Some experience with the financial management of a hospitality business
• A Self-starter who can execute and deliver results with limited supervision
• Highly entrepreneurial mindset required to run an established hotel business
• Exceptional communication and interpersonal skills required in dealing with guests/customers, staff and external contractors and authorities
• An effective leader with a proven track record of creating a happy and collaborative work environment
• Good understanding of digital trends and their application in the hospitality sector
• Highly proficient in MS tools including MS Word, Excel and PowerPoint

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