Housekeeping Night Supervisor/ Night Shift Leader

Responsibilities:

• Welcome and acknowledge all guests according to company standards anticipate and address guests service needs during the night shift.
• Use housekeeping checklists to ensure that the cleanliness and condition of each assigned area meet designated standards.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Request preventative maintenance or non-urgent repairs using the appropriate method and contact other departments directly for urgent repairs.
• Respond promptly to requests from guests Front Desk or At Your Service requests.
• Follow all company safety and security policies and procedures and report any maintenance problems safety hazards accidents or injuries.
• Complete safety training and certifications properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional maintain the confidentiality of proprietary information and protect company assets
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel-required meetings at night time and also attend departmental training.
• Comply with the hotel's standards and regulations to encourage safe and efficient hotel operations.
• Maximise efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  
• Must be able to maintain the confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Ensure that housekeeping employees are during the night shift attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Inspect the Room Attendant’s work performance within the assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Ensure records of daily assignments are completed, signed off, and turned in to the Housekeeping Office on time.
• Maintain key control during the night shift.
• Clean maintain and store cleaning equipment Document and report outstanding issues.
•  Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active radio/official mobile to maintain contact with the Front Office and/or Engineering throughout the night shift.
• Report on the progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Update the room status in the Hotel Software/Property Management System or the Housekeeping Mobile App.
• Initiate work orders for repairs and maintenance and forward them to Engineering.
• Assist with training of Housekeeping staff as and when required.
• Complete required Housekeeping paperwork during the night time.
• Prepare report and briefing sheet for the morning briefing.
• Develop and maintain positive working relationships with the other support team to reach common goals.
• Listen and respond appropriately to the concerns of other departments and employees.
• Speak with others using clear and professional language.
• Perform other reasonable job duties as requested by the Executive Housekeeper or hotel management. 

Requirements:

• Minimum academic qualification of HND in Hotel Management
• Minimum of 2 years of work experience in housekeeping preferably in a hotel of similar size and complexity and including supervisory experience or training.
  
• Ability to push, pull and lift heavy items
• Ability to stand during the entire shift.
• Flexible and long hours are sometimes required.
• Have a friendly, welcoming, and full-of-life attitude.
• Able to find ways to make every guest’s experience an enjoyable one.
• Proficiency in computer programs like MS Word, Excel, PowerPoint, and Outlook and working experience in hotel software like Opera, Protel, Fidelio, etc. is an added advantage.
• Previous supervisory responsibility preferred.