Hotel Manager

Responsibilities:

• Oversee the daily operations of the hotel, including front desk, housekeeping, food and beverage services, maintenance, and guest services.
• Ensure that all hotel services, facilities, and amenities are running efficiently, safely, and according to the company’s quality standards.
• Ensure that all guests have a positive and memorable experience by providing high-quality service and addressing guest needs, requests, and complaints promptly.
• Regularly monitor guest feedback and online reviews to improve the guest experience.
• Supervise, train, and manage hotel staff to ensure high performance and adherence to company policies and standards.
• Oversee and manage the hotel’s budget, including revenue generation, operating expenses, and cost control to ensure profitability.
• Implement strategies to increase revenue, such as upselling, package deals, and promoting hotel services and events.
• Collaborate with the marketing and sales teams to develop promotional strategies that drive bookings and occupancy rates.
• Monitor market trends and competitors to identify business opportunities and make adjustments to pricing and marketing strategies.
• Ensure that the hotel complies with all local regulations, health and safety standards, and industry guidelines.
• Ensure the safety and security of all guests, employees, and hotel property by maintaining security protocols and emergency procedures.
• Oversee inventory and supply management for hotel operations, including ensuring the availability of essential items like linens, amenities, and cleaning supplies.
• Negotiate with suppliers and vendors to secure favorable terms and reduce costs.
• Coordinate events, conferences, or banquets held at the hotel, ensuring seamless operations and meeting client expectations.
• Work with clients and event organizers to manage logistics, scheduling, and any special requests.
• Prepare and submit daily, weekly, and monthly reports on hotel performance, occupancy, and guest satisfaction.
• Maintain open communication with upper management, staff, and other departments to ensure smooth operations.
• Handle guest complaints, incidents, or emergencies promptly and professionally, ensuring guest satisfaction while minimizing disruption.
• Address any operational issues or challenges that may arise and find solutions to resolve them efficiently.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience of 3+ years as a hotel manager or in a similar managerial role within the hospitality industry.
• Strong leadership, organizational, and time-management skills.
• Excellent customer service skills with a focus on guest satisfaction.
• Financial acumen with experience managing budgets and increasing profitability.
• Ability to work in a fast-paced, high-pressure environment.
• Knowledge of hotel management software (PMS systems), booking platforms, and other hospitality tools.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Problem-solving mindset and ability to manage difficult situations with professionalism.
• Experience with hotel operations in a luxury or high-end hotel environment.
• Multilingual abilities are a plus.
• Certifications in hospitality management or related fields (e.g., CHA, CPM).