Hotel General Manager

Responsibilities:

Operational Management:

• Oversee daily hotel operations, including front office, housekeeping, food & beverage, maintenance, and security.
• Ensure all departments operate efficiently while delivering excellent guest services.
• Conduct regular inspections of facilities to ensure standards are maintained.

Financial Management:

• Prepare and manage the hotel’s budget.
• Analyze financial reports and ensure revenue targets are met.
• Monitor expenses and implement cost control measures.
• Develop and execute sales and marketing strategies to increase occupancy and revenue.

Staff Management:

• Recruit, train, and supervise hotel staff.
• Set performance goals and conduct employee appraisals.
• Foster a positive work environment and ensure proper team collaboration.
• Handle staff concerns, conflicts, and disciplinary procedures.

Guest Services:

• Maintain high standards of customer service and guest satisfaction.
• Handle guest complaints and resolve issues promptly.
• Ensure guest feedback is collected and used to improve services.

Compliance & Safety:

• Ensure compliance with all hotel policies, licensing laws, health and safety regulations, and employment laws.
• Maintain security and emergency procedures.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5+ years of experience in hotel management or a senior leadership role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Financial acumen and experience with budgeting and forecasting.
• Proficiency in hotel management software and systems.