Healthcare Customer Service Manager

Company Description

Medicaid Radio-Diagnostic Center, established in 2009, is a pioneering private diagnostic facility located in Abuja, Nigeria. Dedicated to enhancing the standard of diagnostic services, the center employs the latest industry technologies, skilled professionals, and international best practices. Medicaid's vision is to lead the diagnostic service space in Nigeria, driven by its core values of Safety, Client-Centered Approach, Relationships, Integrity, Professionalism, and Timeliness. The center is committed to delivering exceptional radiological and diagnostic solutions that set a benchmark for quality and excellence.
Role Description

This is a full-time, on-site role based in Abuja for a Healthcare Customer Service Manager. The role involves overseeing daily customer service operations, managing a team to ensure outstanding customer satisfaction, and implementing best practices to enhance service quality. The manager will also handle client interactions, address concerns, and develop strategies to improve customer relations and service efficiency within the organization.
Qualifications

• Demonstrated expertise in Customer Satisfaction, Customer Service Management, and Customer Support
• Strong Analytical Skills for problem-solving and service improvement
• Exceptional Communication skills, both written and verbal, for effective client and team interactions
• Proven ability to lead and motivate a team, with a focus on customer-centric results
• Proficiency in using customer service software and tools is an added advantage
• Bachelor's degree in Healthcare Management, Business Administration, or a related field
• Experience in the healthcare industry or diagnostic services is a plus

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