Guest Experience Coordinator

Responsibilities:

• Manage the Guest Experience channel, responding to guest enquiries, requests and concerns.
• Coordinate guest services including airport pickup, airport concierge, private chefs, welcome baskets and other guest requests.
• Coordinate housekeeping, laundry, maintenance and other property-related activities.
• Act as the main point of contact for repairmen, contractors, suppliers, and service providers.
• Visit properties whenever a guest, maintenance, or operational issue requires on-site attention.
• Meet and coordinate contractors and service providers at the property when required.
• Check properties for readiness and identify operational issues.
• Manage relevant booking, guest experience, and operational platforms using company-provided logins.
• Follow up on outstanding issues until they are fully resolved.
• Escalate significant issues to management when necessary.

Requirements:

• Previous experience in hospitality, serviced apartments, property management, customer service or operations.
• Excellent communication and organisational skills.
• Strong problem-solving and follow-up skills.
• Professional and confident when dealing with guests, teams and suppliers.
• Comfortable using digital platforms and business systems.
• Able to work independently and take ownership of tasks.
• Willingness to visit properties and handle operational issues on-site.
• Applicants must live on or around Orchid Road, Lagos.

What We’re Looking For:

• Someone proactive, dependable, and solutions-focused
• A person who doesn't simply report a problem but takes ownership, coordinates the right people, and follows it through to resolution.

Remuneration: NGN100,000 monthly + commission on eligible guest experience services.