General Manager
Easy apply
Job summary
We are seeking a highly disciplined, commercially driven, and operationally strong general manager to lead the stabilisation, restructuring, and performance recovery of the hotel. The role requires a hands-on hospitality leader capable of restoring operational control, strengthening departmental accountability, improving guest experience standards, increasing occupancy and revenue performance, and driving cross-functional execution across all departments.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
8 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
Hotel Operations Management:
- Oversee all hotel operations daily
- Ensure smooth coordination between all departments
- Enforce operational standards and SOP compliance
- Maintain operational readiness across guest areas and rooms
Commercial & Revenue Growth:
- Increase occupancy and room revenue
- Improve banquet and event conversion performance
- Drive corporate account acquisition and retention
- Work closely with Sales & Marketing to improve revenue generation
Maintenance & Room Recovery:
- Lead aggressive room recovery strategy
- Ensure timely resolution of maintenance issues
- Implement preventive maintenance systems
- Increase sellable room inventory
Financial & Cost Control Oversight:
- Monitor operational costs
- Reduce wastage and leakages
- Strengthen inventory accountability
- Improve departmental budget discipline
Guest Experience Management:
- Improve guest satisfaction scores
- Ensure rapid complaint resolution
- Introduce proactive service culture
- Personally monitor VIP and high-value events/accounts
Leadership & Accountability:
- Build strong departmental reporting culture
- Conduct daily operational briefings
- Enforce accountability across management teams
- Drive performance management and discipline
Reporting & Management Control:
- Introduce structured operational dashboards
- Ensure timely departmental reporting
- Monitor KPIs across all departments
- Present weekly operational and commercial performance reviews to ownership
Requirements:
- Minimum 8–10 years of senior hospitality management experience
- Minimum 3–5 years as Hotel General Manager or Operations Director
- Strong operational leadership
- Hospitality crisis management capability
- Commercial and revenue management experience
- Excellent staff supervision skills
- Strong maintenance/facilities coordination understanding
- Ability to drive discipline and accountability
- Strong reporting and analytical capability
- Event and VIP guest management experience
- High attention to detail
- Strong decision-making under pressure
- Strong experience in full-service hotel operation
- Proven track record in hotel turnaround or operational recovery preferred
- Experience managing F& B, banquets, rooms division, and maintenance operations
Key Performance Indicator:
Commercial:
- Occupancy growth
- Revenue growth
- Banquet/event conversion
- Corporate account retention
Operations:
- Increase in sellable rooms
- Reduction in maintenance backlog
- Faster issue resolution times
Reduction in guest complaints:
- Service Quality
- Guest satisfaction improvements
- Public area inspection scores
- F&B quality consistency
Management & Discipline:
- Timeliness of departmental reports
- KPI compliance across departments
- Staff accountability and execution
Personal Profile Requirements:
- Highly disciplined
- Operationally hands-on
- Commercially aggressive
- Detail-oriented
- Decisive
- Accountable
- Calm under pressure
- Capable of enforcing standards consistently
Important Note:
- This is a performance-driven operational leadership role.
- The successful candidate will be expected to actively lead operational recovery, strengthen internal systems, and drive measurable improvements in guest experience, occupancy, revenue, and departmental accountability within a short timeframe
- This role requires a strong leadership presence and the ability to restore operational structure, discipline,and commercial performance within a demanding hospitality environment.
Location: Jabi, Abuja
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
