Manager, Administration and Operations

Responsibilities:

Administrative Leadership and Institutional Support:

• Support the Center's overall administrative leadership and strategic direction, ensuring alignment with institutional goals and operational priorities.
• Lead administrative planning and contribute to the development of Center‑wide strategic plans, policies, and operational frameworks.
• Oversee the implementation of administrative components of annual operational plans and budgets, ensuring efficient and responsible use of resources.
• Develop, update, and enforce administrative policies, procedures, and standard operating guidelines to ensure consistency and compliance across the Center.
• Assume expanded administrative leadership responsibilities when the Center Director is unavailable to ensure continuity of operations and decision-making.

Operations, Facilities, and Resource Management:

• Oversee day‑to‑day administrative operations, ensuring smooth functioning of all non‑academic units and services.
• Manage center facilities, equipment, and physical infrastructure to maintain a safe, functional, and conducive learning environment.
• Coordinate procurement, inventory management, and vendor relationships to ensure timely availability of materials and services.
• Supervise the maintenance of classrooms, labs, offices, and common areas, ensuring compliance with health, safety, and environmental standards.
• Oversee administrative support services including front desk operations, records management, logistics, and general office administration.

Human Resources and Staff Administration:

• Participate in the recruitment, onboarding, and orientation of administrative staff.
• Supervise administrative personnel, ensuring effective performance management, task allocation, and workflow coordination.
• Identify staff development needs and facilitate training, workshops, and capacity‑building initiatives.
• Promote a positive work culture that encourages professionalism, accountability, and continuous improvement.
• Ensure compliance with institutional HR policies, labor regulations, and ethical standards.

Finance, Budgeting, and Compliance:

• Support the preparation, monitoring, and management of administrative budgets, ensuring prudent financial stewardship.
• Oversee financial processes such as procurement documentation, expense tracking, and administrative reporting.
• Ensure compliance with institutional financial policies, audit requirements, and regulatory standards.
• Prepare periodic administrative and financial reports to support informed decision-making by leadership.

Student Services and Administrative Support:

• Oversee non‑academic student services including admissions processing, registration support, documentation, and general student inquiries.
• Ensure efficient handling of student records, data management, and administrative support for academic departments.
• Coordinate with the academic team to ensure seamless delivery of student‑facing services and timely resolution of administrative issues.
• Support student activities, events, and engagement initiatives by providing logistical and administrative assistance.
• Ensure that administrative processes contribute positively to student satisfaction and overall student experience.

Marketing, Awareness Creation, and Program Promotion:

• Actively support the promotion of the Center’s programs through community outreach, school visits, exhibitions, and public engagements.
• Collaborate with the marketing team to develop promotional materials, digital content, and awareness campaigns that highlight the Center’s strengths and services.
• Engage with prospective students, parents, and community groups to increase enrolment and visibility of the Center’s offerings.
• Represent the Center at recruitment fairs, open houses, and public events to strengthen brand presence and attract new learners.
• Work with internal teams to highlight administrative excellence, student services, and operational strengths as part of marketing and awareness initiatives.

External Relations, Partnerships, and Community Engagement:

• Build and maintain administrative partnerships with service providers, community organisations, and government agencies.
• Liaise with external stakeholders to support institutional initiatives, facility improvements, and community‑based programs.
• Represent the Center at administrative meetings, workshops, and collaborative engagements with partners and stakeholders.
• Participate in community events and institutional initiatives to enhance the Center’s reputation and outreach.
• Support the development of partnerships that improve operational efficiency and enhance student and staff experience.

Professional Development and Continuous Improvement:

• Stay informed about emerging trends in educational administration, facilities management, and organisational leadership.
• Lead or participate in administrative committees, task forces, and institutional improvement initiatives.
• Support the implementation of Center‑wide and system‑wide administrative policies and innovations.
• Drive continuous improvement in administrative processes, service delivery, and operational effectiveness.

Requirements:

• Minimum qualification of a BSc
• 3 years of previous experience in a similar role