Front Desk Officer

Responsibilities:

Client Management & Service Excellence:

• Warmly welcome clients, providing a premium first impression.
• Handle bookings, cancellations, and rescheduling efficiently.
• Maintain accurate client records and appointment logs.
• Respond promptly to client inquiries via WhatsApp, Instagram, Facebook, and other social media channels.
• Promote daily treatments and package-of-the-day, spa promos, and other offers via WhatsApp status updates and broadcast messages.
• Proactively upsell spa services and products to maximize revenue – this is a key performance metric.

Operational Duties:

• Maintain a clean, organized, and presentable reception area.
• Handle cash, POS transactions, and receipts accurately.
• Ensure seamless handover/wash notes between shifts to maintain continuity and accountability.
• Coordinate with therapists and spa staff for smooth service delivery.
• Track retail product inventory and notify supervisors for restocking.

Professional Appearance & Branding:

• Maintain impeccable grooming and hygiene.
• Wear spa scrubs/uniforms neatly at all times.
• Exhibit a calm, friendly, and professional demeanour that reflects Geycci Spa’s luxury brand.

Teamwork & Communication:

• Support supervisors with administrative tasks and operational reporting.
• Participate in team meetings and training sessions.
• Collaborate with marketing staff for client promotions and campaigns.

Requirements:

• Minimum 2-3 years’ experience in spa, wellness, or luxury hospitality front desk roles.
• Excellent communication, social media, and customer service skills.
• Proficient in booking software, POS systems, and WhatsApp marketing tools.
• Strong organisational and multitasking abilities.
• Attention to detail and ability to maintain a professional appearance.
• Energetic, proactive, and able to work efficiently in shifts.

Ideal Candidate Attributes:

• Confident, approachable, and polished.
• Skilled in multitasking, social media communication, and WhatsApp marketing.
• Has a premium service mindset and appearance.
• Consistently driving upsell opportunities.
• Detail-oriented and able to maintain composure in high-pressure situations.
• Dedicated to creating an exceptional client experience at every touchpoint.

Benefits:

• Performance-based bonuses and commissions on upselling spa services and products.
• Staff wellness perks, including discounted spa treatments.
• Career growth opportunities to Front Desk Supervisor or Spa Operations Manager.

Remuneration: NGN 150,000 - 170,000 Monthly