Front Desk Officer

Responsibilities:

• Greet visitors politely, sign them in, and notify the relevant team member.
• Answer incoming calls promptly, take accurate messages, and transfer calls correctly.
• Monitor and respond to the general office email or forward it to the right person.
• Receive, log, and distribute incoming mail and packages; prepare outgoing mail/couriers.
• Manage meeting room bookings and prepare rooms (projector, seating, refreshments) before meetings.
• Keep visitor logs, access passes, and temporary ID badges up to date.
• Maintain front desk area: tidy, professional, and stocked with basic office supplies.
• Support basic admin tasks: photocopying, scanning, filing, data entry, and simple record keeping.
• Assist with petty cash (if assigned), issue receipts, and keep accurate records.
• Report security or facility issues (broken equipment, leaks, power issues) to Facility Operations immediately.
• Provide friendly, accurate directions and information to visitors and callers.
• Maintain the confidentiality of company and visitor information at all times.

Requirements:

• Minimum: Diploma/Degree (OND or equivalent)
• Preferred: 1+ year experience in reception, customer service, or office administration.
• Excellent verbal communication and polite phone manner.
• Basic computer skills: MS Office (Word, Excel), email, and calendar management.
• Professional appearance and strong customer-service orientation.
• Good timekeeping, organisation, and ability to manage multiple tasks.
• Trustworthy and discreet with confidential information.
• Basic numeracy for petty cash handling (if applicable).
• Ability to work well with colleagues and maintain calm, professional behaviour.\
• Experience using visitor management systems or CRM is a plus.
• Nearest location proximity is an advantage.