Operations Coordinator

Responsibilities:

Operational & Administrative Support:

• Assist the Senior Operations Manager in implementing and maintaining internal workflows and SOPs.
• Maintain organised documentation across internal systems and shared drives.
• Support onboarding processes for new hires and contractors.
• Track internal deadlines and ensure timely completion of administrative tasks.

Workflow & Systems Coordination:

• Support management of project boards (Asana or similar platforms).
• Monitor task progress and flag delays or bottlenecks.
• Assist in maintaining agency calendars and key operational timelines.
• Ensure consistent use of internal processes across teams.

Internal Communication & Reporting:

• Prepare meeting agendas and capture notes during internal operations meetings.
• Provide weekly internal status updates to the Senior Operations Manager.
• Support preparation of operational reports and documentation summaries.
• Ensure Slack, email, and internal communications remain organised and action-oriented.

Cross-Department Support:

• Coordinate with Design, Web, Marketing, and Project Management teams to ensure smooth handoffs.
• Assist in organising internal asset libraries and shared resources.
• Support light coordination for campaigns, internal initiatives, or agency events as needed.

Continuous Improvement:

• Identify inefficiencies in current workflows and suggest improvements.
• Assist in refining templates, trackers, and reporting systems.
• Contribute to building scalable operational systems as the organisation grows.

Requirements:

• 3-5 years of experience in operations, administrative coordination, or project support.
• Strong organisational skills and attention to detail.
• Proficiency in Google Workspace (Docs, Sheets, Drive) and Dropbox.
• Familiarity with task management tools such as Asana, Notion, or Monday.com.
• Strong written communication skills.
• Ability to work independently in a fully remote environment.

Preferred Qualifications:

• Experience working in a creative agency, marketing, or digital environment.
• Familiarity with design and content tools such as Canva and/or Adobe Creative Suite (for light formatting, asset updates, or internal support tasks).
• Experience using social media scheduling platforms (e.g., Later, Hootsuite, Meta Business Suite).
• Understanding of creative workflows and asset management systems.
• Experience supporting leadership or executive teams.