Administrative Officer / Facility Manager
Job summary
The administrative officer/facility manager will oversee the day-to-day operations of fully furnished short-term rental properties. Act as a hybrid property manager and hospitality host, handling guest relations, booking management, facility maintenance, and staff supervision to ensure high occupancy rates and exceptional customer satisfaction. The role requires a hands-on professional who ensures all facilities, equipment, utilities, and administrative support systems function efficiently at all times. The successful candidate will coordinate facility operations, liaise with service providers, ensure compliance with operational guidelines, and engage customers. The individual must have strong organisational, problem-solving, and communication skills, with the ability to work independently and manage multiple responsibilities simultaneously.
Job descriptions & requirements
- Manage property bookings for walk-in customers and listings on platforms like Airbnb.
- Update availability calendars, optimise pricing, and screen guest inquiries to maximise occupancy and prevent double-bookings.
- Handle smooth check-ins and check-outs.
- Address guest needs, resolve complaints swiftly, and ensure an overall home-away-from-home experience that yields positive reviews.
- Ensure guests & compliance with property standards and rules.
- Conduct routine property inspections to ensure apartments are clean, secure, and fully functional.
- Coordinate with technicians to fix plumbing, electrical, air conditioning, generator and HVAC issues.
- Maintain a daily maintenance dashboard showing issues raised vs completed.
- Direct cleaning and laundry personnel, security guards, and other support staff to maintain high hospitality and hygiene standards.
- Maintain reservation records, process caution fees, verify client identification, and monitor utility bills.
- Ensure the facility does not run out of consumables (e.g., toilet rolls, soaps, air fresheners, cooking gas, dish-wash and hand-wash liquids), reusables (e.g., beddings, towels, mops, brooms, hover, and brushes), and subscription services (DStv, Netflix, Starlink, PHCN).
- Minimum of a degree/HND in business administration or facility management.
- Minimum of 3 to 5 years’ experience in administration, facility management or operations management.
- Proficient in Microsoft Office (Word and Excel)
- Strong knowledge of facility or administrative processes.
- Be well organised and have excellent spoken and written communication skills, as well as customer and client management and problem-solving skills.
- Ability to work independently and take the initiative
- Time management and problem-solving skills.
- Strong Customer relationship management skills
- Excellent organisational skills, with the ability to prioritise tasks and manage resources efficiently
- Competent writing and communication skills – including the ability to communicate technical information
- Excellent interpersonal and people skills
- Proximity to Yaba, Lagos, is essential.
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