Front Desk Manager
Castel Resources
Admin & Office
Job Summary
We are looking to hire resourceful and experienced persons to handle the role of Front Desk Manager.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Resposibilities:
- Oversee all guest-facing operations, manage key sales channels, and implement strategies to increase revenue and guest satisfaction.
- Front Office Operations: Supervise the front office/guest service team, uphold high service standards, and ensure guest satisfaction through seamless daily operations.
- Revenue Optimization: Manage and monitor all revenue-generating platforms (e.g., Booking.com, Airbnb) for optimal listing performance, applying strategic pricing, and implementing promotions and direct booking incentives to maximize occupancy and guest spending.
- Customer Relationship Management: Build long-term relationships with guests and corporate clients through effective CRM and loyalty programs.
- Team Leadership & Training: Lead, train, and develop the front office team to enhance performance and meet organizational goals.
- Guest Experience Excellence: Provide a seamless and personalized guest experience by managing check-ins and check-outs and promptly addressing inquiries, ensuring a warm and welcoming environment.
- Efficient Reservations Management: Oversee all aspects of guest reservations
Requirements:
- Bachelor’s Degree in Hospitality, Business, or a related field
- Minimum of 5 years of experience and above in a managerial or senior front desk/office role within luxury hotels, high-end short-let apartments, or premium hospitality settings.
- Strong knowledge of OTA platforms and CRM systems strategy
- Demonstrated ability to lead and motivate a team with a focus on guest satisfaction and operational efficiency.
- Familiarity with hospitality management software and strong command of Microsoft Office Suite.
- Exceptional verbal and written communication skills, with a focus on professionalism and discretion.
- Willingness to work flexible hours, including weekends and holidays, to meet operational demands.
- Have a blend of hospitality expertise, sales acumen, and team leadership.
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.