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2 weeks ago

Job Summary

We are looking to hire resourceful and experienced persons to handle the role of Front Desk Manager.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Resposibilities:

  • Oversee all guest-facing operations, manage key sales channels, and implement strategies to increase revenue and guest satisfaction. 
  • Front Office Operations: Supervise the front office/guest service team, uphold high service standards, and ensure guest satisfaction through seamless daily operations.
  • Revenue Optimization: Manage and monitor all revenue-generating platforms (e.g., Booking.com, Airbnb) for optimal listing performance, applying strategic pricing, and implementing promotions and direct booking incentives to maximize occupancy and guest spending.
  • Customer Relationship Management: Build long-term relationships with guests and corporate clients through effective CRM and loyalty programs.
  • Team Leadership & Training: Lead, train, and develop the front office team to enhance performance and meet organizational goals.
  • Guest Experience Excellence: Provide a seamless and personalized guest experience by managing check-ins and check-outs and promptly addressing inquiries, ensuring a warm and welcoming environment.
  • Efficient Reservations Management: Oversee all aspects of guest reservations



Requirements:

  • Bachelor’s Degree in Hospitality, Business, or a related field
  • Minimum of 5 years of experience and above in a managerial or senior front desk/office role within luxury hotels, high-end short-let apartments, or premium hospitality settings.
  • Strong knowledge of OTA platforms and CRM systems strategy
  • Demonstrated ability to lead and motivate a team with a focus on guest satisfaction and operational efficiency.
  • Familiarity with hospitality management software and strong command of Microsoft Office Suite.
  • Exceptional verbal and written communication skills, with a focus on professionalism and discretion.
  • Willingness to work flexible hours, including weekends and holidays, to meet operational demands.
  • Have a blend of hospitality expertise, sales acumen, and team leadership.

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