Administrative & Operations Manager
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Job summary
We are seeking an Administrative & Operations Manager to oversee internal operations, client interactions, and ensure organizational efficiency.We are seeking a proactive, organised Administrative Officer to oversee daily office operations and provide administrative support to ensure the organisation runs efficiently.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
Office Administration:
- Manage daily administrative operations of the office.
- Maintain and organize office files, records, and documents.
- Handle incoming and outgoing correspondence, including emails and letters.
- Ensure office supplies are adequately stocked and maintained.
Operational Analysis:
- Review current operational workflows across sales, marketing, operations, support and facility management
- Identify gaps in incident handling, monitoring, and escalation
- Produce recommendations to improve operational reliability
- Design and implement operational procedures (SOPs)
- Build structured workflows for handling customer issues and system incidents
- Improve escalation processes between Support, Ops, and Engineering
Coordination & Support:
- Provide administrative support to management and various departments.
- Schedule meetings, prepare agendas, and take meeting minutes when required.
- Assist in coordinating company events, meetings, and appointments.
Record Keeping & Documentation:
- Maintain proper documentation of company records and reports.
- Prepare and update administrative reports as required.
- Ensure confidentiality and proper handling of sensitive information.
Client & Facility Management:
- Liaise with clients, partners, staff, and building management when necessary.
- Monitor office equipment and arrange maintenance or repairs when needed.
- Ensure the office environment is clean, organized, and functional.
Requirements:
- Bachelor’s degree in Business Administration, Management, or a related field.
- 2–3 years of experience in administrative or office management roles.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- High level of professionalism and attention to detail.
- Ability to handle confidential information with discretion.
- Experience with office management tools or ERP/HRM systems.
- Basic knowledge of record management and reporting systems.
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