1 month ago

Job Summary

We are looking for a Hotel Front Desk Officer to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Officer responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data

  • Register guests by collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms

  • Provide information about our hotel, available rooms, rates, and amenities

  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for

  • VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate

  • Maintain updated records of bookings and payments


Requirements:

  • A minimum qualification of HND in any discipline.
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise

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