Floor Supervisor

Responsibilities:

• Responsible for the smooth operation of the floor assigned.
• Responsible for the performance of floor boys.
• Supervise Room Attendants
• Organizes and facilitates the room-making process.
• Daily allocation of rooms and deep cleaning tasks to team members.
• Responsible for the cleanliness of guest rooms, corridors, and the heart of the house area of the floor.
• Checks the occupied and departure rooms, giving special attention to guest needs.
• Ensures that the entire operation is performed as per the laid down standards.
• To organize immediately the guest needs under intimation to EHK/Executive.
• Manage guest requests, including VIP amenities, and communicate them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards.
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost and found procedures.
• Report maintenance issues to Maintenance/Engineering Department.
• Assist Housekeeping Manager with training requirements.
• Represent the needs of the team to others in the hotel.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.

Requirements:

• To provide a friendly, courteous, and professional service always,
• Good communicative English skills, reading, writing, and speaking.
• Basic computer operating skills
• 2 years of  diploma or degree in Hotel Management.
• Experience Two(2) - three (3) years of experience managing entry-level employees.
• Proven experience of working in a similar role in an upscale organization.

Location: Anambra