Executive Assistant/Business Manager
Raphael Group
Admin & Office
Skills Required
Team Coordination CRM tools Administrative Skills Project Management Emotional Intelligence AdaptabilityJob Summary
We’re seeking a highly organized, proactive, and experienced Executive Assistant/Business Manager to oversee daily operations and manage a remote team of Virtual Assistants (VAs), cleaners, and service providers for an established Airbnb property management business. This role is ideal for someone with a solid background in Airbnb hosting or short-term rental property management, combined with exceptional people management and leadership skills. You will serve as the right hand to the business owner—ensuring seamless day-to-day operations, managing teams, and maintaining high standards across all properties.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Oversee and coordinate a team of Virtual Assistants (VAs) responsible for guest communications, calendar management, and operational tasks.
- Manage schedules, assign tasks, and monitor performance of VAs, cleaning staff, maintenance personnel, and other service providers (e.g., electricians, plumbers, handymen).
- Ensure all Airbnb properties are guest-ready, well-maintained, and compliant with hosting standards at all times.
- Handle escalated issues from team members or on-the-ground staff quickly and professionally.
- Coordinate regular property inspections, deep cleaning schedules, and urgent repair needs.
- Assist with onboarding, training, and performance evaluations of new team members.
- Create and maintain systems and Standard Operating Procedures (SOPs) that promote efficiency, accountability, and outstanding guest experiences
- Provide executive-level support to the business owner, including project tracking, operational reporting, and high-level administrative support.
Requirements:
- 3+ years of experience in Airbnb or vacation rental management, property coordination, or short-term rental operations.
- Proven experience in managing remote teams.
- Strong interpersonal, organisational, and leadership skills; capable of guiding teams with clarity, empathy, and decisiveness
- Proficiency in using tools such as the Airbnb platform, Google Workspace (Docs, Sheets, Calendar), Slack, Trello or Asana (project management tools), and other property management software.
- Self-motivated, detail-oriented, and able to resolve problems efficiently under pressure.
- Willingness to be on-call and responsive to urgent matters that may arise on weekends.
What We Offer:
- A key leadership role within a growing and professional Airbnb management company
- Remote working environment with flexibility and autonomy
- Opportunities to lead and scale a remote operations team
- Competitive pay with performance-based growth potential
Working Hours: Wednesday - Sunday, 10 AM - 4 PM
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