Bell Captain

Responsibilities:

• Ensure that the bell desk is always manned.
• Ensure smooth and fast baggage handling for all arrival/departure guests.
• Maintain close relationships with reception/information/cashier as well as other departments.
• Attend all guest calls for Bell stand /Door Services related services.
• Delegate bell boys to pick up the baggage from guest rooms.
• Errand cards  are filled in for all baggage movements (Check-in, Check-out, Left luggage, etc.)
• All baggage movements are tagged and recorded.
• Update luggage movement register and sign off daily.
• Ensure left the luggage forms are filled and duly signed by the guest and that all applicable policies are explained to the guest.
• Help observe safety and security rules at all times.
• Alert the management of any unattended packages and strangers found on the premises
  
• Checks the daily arrival list for VIPs or guests with special needs.
  
• Assist the security team in scanning all guest luggage.
  
• Provide efficient luggage storage, delivery, and collection service.
  
• Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.
  
• Prepare for group movements and ensure enough staffing is in place to handle groups.
  
• Greet all guests in the lobby in a warm and professional manner, make them feel welcome, and anticipate their needs before they arise.
• Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.
• Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures. 
• Make deliveries to guest rooms as instructed.
• Store and retrieve luggage and other objects for guests.

Requirements:

• Minimum academic qualification of a university degree in any discipline.
• Computer Basics and knowledge of Property Management software. 
• Previous experience working within a hotel environment in the luxury market is essential, Skills and Knowledge.
• Strong Communication skills (verbal, listening, writing),Innovative, Proactive, and reliable.
  
• Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service.
• Be a good team player and Flexibility to work a variety of early and late shifts.
• Able to stand for long hours and Transport guest luggage to and from guest rooms and/or designated bell area. 

Remuneration: NGN 80,000 -150,000