Retail Department Manager
Quintessence Nigeria
Management & Business Development
Job Summary
At Quintessence, we are looking for an experienced Retail Department Manager to oversee our team of sales & customer service associates and ensure that our customers have the most compelling shopping experience. The ideal candidate will have experience managing a retail team, as well as knowledge of the latest trends in fashion, beauty, books, and home decor, and has a keen interest in African Art, Craft & Culture. He or she will be responsible for training and coaching sales associates, creating and implementing sales strategies, and achieving sales targets. The Retail Department Manager will also be responsible for maintaining store operations and visual merchandising standards. Retail department managers at Quintessence are responsible for the day-to-day operations of their store department. They typically work regular daytime hours, although they may be required to work evenings, weekends, and holidays to accommodate the store’s hours of operation. The work environment is fast-paced and high-pressure, and one must be able to handle multiple tasks simultaneously. You must be able to make quick decisions and be able to work well under pressure. Department managers must also be able to motivate and lead a team of employees.
- Minimum Qualification:Degree
- Experience Level:Mid level
- Experience Length:3 years
Job Description/Requirements
Responsibilities:
- Achieve and exceed sales targets while controlling expenses
- Monitor inventory levels and product mix, and communicate needs to the corporate office or appropriate vendor
- Hire, train, motivate, counsel, and discipline employees; provide input for performance reviews
- Ensure adherence to company policies and procedures, as well as local, state, and federal laws
- Maintain visual merchandising standards in assigned department(s), including signage, stocking, and displays
- Respond to customer inquiries and complaints in a professional and courteous manner
- Monitor customer traffic patterns and react accordingly to maximize sales
- Prepare weekly work schedules in accordance with labor guidelines and projected sales
- Process all sales transactions accurately and in a timely fashion
- Reconcile daily cash receipts and prepare bank deposit
- Assist in the development and execution of marketing plans
- Perform other related duties as required or assigned.
Requirements:
- Minimum academic qualification of Bachelor’s degree in business administration or a related fields
- Working knowledge of retail management software, including POS systems
- At least 3 years of experience in a supervisory or managerial role
- Experience developing and implementing sales strategies
- Outstanding people skills and ability to build relationships with customers and employee
- Proven experience as a retail manager or similar role
- Excellent communication, customer service, and leadership skills
- Strong organizational and time-management skills
- Ability to delegate tasks and responsibilities with clear instructions
- Decision-making and problem-solving skills
- Flexibility to work weekends, evenings, and holidays
Remuneration:
- Median Annual Salary: NGN 1,470,000 (122,500/month)
- Top 10% Annual Salary: NGN 2,154,000 (N179,500/month)
Benefits:
- Pension and HMO
- 4 Weeks of Annual Leave
- Training
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