Call Center Representative (work from home)

Job Summary

A real estate company is seeking to hire a call center representative, who will answer inbound call, and close sales deals over the phone

  • Minimum Qualification: OND
  • Experience Level: Volunteer, internship
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

  • Answer courteously inbound calls.
  • Respond to customer inquiries.
  • Generate customer interest in purchasing land offered by the company.
  • Provide personalized customer service by responding to the needs of the customers.
  • Ensure feedback from the customer to further improve the customer services.
  • Manage and update customer databases with the status of each customer.
  • Provide customers with brochures and information packages on selling Land properties.
  • Build customer loyalty by follow-up of customer calls.
  •  Evaluate problems of the customers and provide logical lasting solutions.
  • Manage filing, mailing, correspondence and other management tasks.

Requirements

  • Minimum of OND in any relevant field
  • Previous experience in a customer support or call agent role
  • Must have a good and working smart phone.
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  •  Ability to seal real estate deals over the phone
  • Ability to convince prospective client into buying real estate property
  • Entitled to 2% commission on any sales made
  • Ability to be calm under pressure
  • Work from home and appear in the office 1 or 2 times in a week(Location: Ikeja, Lagos)

 

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