Operations Manager

Responsibilities:

Operational Leadership:

• Provide strong leadership to department heads, supervisors, and staff, fostering a positive and collaborative work environment.
• Develop and implement operational strategies, policies, and procedures to enhance guest satisfaction and streamline operations.

Guest Experience:

• Maintain a guest-centric approach, ensuring that all departments consistently deliver exceptional service and uphold the hotel's reputation.
• Address guest concerns and complaints promptly and effectively, aiming to resolve issues to the guests' satisfaction.

Department Coordination:

• Coordinate and oversee the functioning of various hotel departments, including front office, housekeeping, food and beverage, and maintenance.
• Ensure proper communication and collaboration among departments to achieve seamless guest experiences.

Budget and Financial Management:

• Participate in the budgeting process, providing input on departmental requirements and revenue projections.
• Monitor expenses and revenues, identifying opportunities to control costs and improve profitability.

Staff Management and Development:

• Recruit, hire, train, and manage department heads and staff, ensuring that they are equipped with the skills and knowledge required to perform their roles effectively.
• Conduct performance evaluations and provide feedback to enhance employee performance and growth.

Health and Safety Compliance:

• Ensure compliance with health, safety, and regulatory standards in all operational areas.
• Implement and oversee procedures for emergency preparedness and crisis management.

Inventory and Supplies Management:

• Maintain optimal levels of inventory and supplies, working closely with procurement to ensure timely replenishment.
• Monitor and control inventory costs and waste within departments.

Quality Assurance:

• Conduct regular inspections and audits to assess the quality of services provided by various departments.
• Implement corrective actions to address deficiencies and improve service quality.

Collaboration and Communication:

• Maintain open and transparent communication with the management team and other relevant stakeholders.
• Collaborate with sales and marketing teams to promote the hotel's offerings and drive revenue.

Requirements:

• Minimum qualifications of a BSc in any related discipline 
  
• Additional certifications are an added advantage
• Excellent written and verbal communication skills
  
• Knowledge of operations functions (pay & benefits, recruitment, training & development, etc.)
• Knowledge of operations systems and databases.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Strong leadership skills
• In-depth knowledge of labor laws and operations practices.
• Ability to analyze problems, solve problems, and make decisions