1 month ago

Job Summary

The Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring efficient and smooth functioning of various departments to provide exceptional guest experiences. The Operations Manager collaborates closely with department heads and staff to maintain high standards of service, maximize operations efficiently

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements


Operational Leadership:

  • Provide strong leadership to department heads, supervisors, and staff, fostering a positive and collaborative work environment.
  • Develop and implement operational strategies, policies, and procedures to enhance guest satisfaction and streamline operations.

Guest Experience:

  • Maintain a guest-centric approach, ensuring that all departments consistently deliver exceptional service and uphold the hotel's reputation.
  • Address guest concerns and complaints promptly and effectively, aiming to resolve issues to the guests' satisfaction.

Department Coordination:

  • Coordinate and oversee the functioning of various hotel departments, including front office, housekeeping, food and beverage, and maintenance.
  • Ensure proper communication and collaboration among departments to achieve seamless guest experiences.

Budget and Financial Management:

  • Participate in the budgeting process, providing input on departmental requirements and revenue projections.
  • Monitor expenses and revenues, identifying opportunities to control costs and improve profitability.

Staff Management and Development:

  • Recruit, hire, train, and manage department heads and staff, ensuring that they are equipped with the skills and knowledge required to perform their roles effectively.
  • Conduct performance evaluations and provide feedback to enhance employee performance and growth.

Health and Safety Compliance:

  • Ensure compliance with health, safety, and regulatory standards in all operational areas.
  • Implement and oversee procedures for emergency preparedness and crisis management.

Inventory and Supplies Management:

  • Maintain optimal levels of inventory and supplies, working closely with procurement to ensure timely replenishment.
  • Monitor and control inventory costs and waste within departments.

Quality Assurance:

  • Conduct regular inspections and audits to assess the quality of services provided by various departments.
  • Implement corrective actions to address deficiencies and improve service quality.

Collaboration and Communication:

  • Maintain open and transparent communication with the management team and other relevant stakeholders.
  • Collaborate with sales and marketing teams to promote the hotel's offerings and drive revenue.


  • Minimum qualifications of a BSc in any related discipline 
  • Additional certifications are an added advantage
  • Excellent written and verbal communication skills
  • Knowledge of operations functions (pay & benefits, recruitment, training & development, etc.)
  • Knowledge of operations systems and databases.
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Strong leadership skills
  • In-depth knowledge of labor laws and operations practices.
  • Ability to analyze problems, solve problems, and make decisions

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

Job Function : Lorem ipsum

1 year ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms