New

Customer Service Officer

Job Summary

We are hiring a Customer Service Representative to manage customer queries and complaints.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Job Description:
  • Maintaining a positive, empathetic and professional attitude toward customers at all times. 
  • Responding promptly to customer inquiries. 
  • Communicating with customers through various channels. 
  • Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. 
  • Processing orders, forms, applications, and requests. 
  • Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. 
  • Providing feedback on the efficiency of the customer service process. 
  • Managing a team of junior customer service representatives. 
  • Ensure customer satisfaction and provide professional customer support

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Lagos
| Part Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Less than 75,000
1mo
Lagos
| Full Time |
NGN Confidential
1mo