Fashion Client Service Representative
WorQulture
Customer Service & Support
Job Summary
Our client a (luxury fashion brand) is in need of a Customer Service Representative. As a Customer Service Representative in our fashion house, you will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience. You will serve as a brand ambassador representing our company's values and commitment to excellence in every customer interaction.
- Minimum Qualification: Degree
- Experience Level: Entry level
- Experience Length: 2 years
Job Description/Requirements
Responsibilities
- Respond promptly to customer inquiries and complaints, resolve customers' complaints, concerns, and feedback on all various channels including phone, emails and in-person interactions
- Build and maintain strong relationships with clients, understanding their preferences, needs, and style preferences.
- Assist clients with product inquiries, sizing, styling advice, and order placement, ensuring a seamless shopping experience.
- Act as a brand ambassador, represent the brand with professionalism, enthusiasm, and a deep passion for fashion.
- Coordinate with internal teams, including sales, marketing, and operations, to ensure timely and accurate resolution of client issues and inquiries.
- Proactively reach out to clients to provide updates on new arrivals, promotions, and exclusive events, fostering ongoing engagement and loyalty.
- Maintain accurate records of client interactions, inquiries, and feedback, utilizing CRM systems to track client preferences and purchase history.
- Assist customers in placing orders, processing payments, and tracking shipments.
- Investigate order discrepancies, shipping delays, and product issues to provide timely resolutions.
- Offer personalized recommendations based on customer preferences and style preferences.
- Process orders, exchanges, returns, and refunds accurately and efficiently.
- Follow up with customers after purchases to ensure satisfaction and gather feedback.
- Identify opportunities to upsell or cross-sell products based on customer needs and preferences.
- Maintain accurate records of customer interactions, inquiries, and resolutions using CRM software or databases.
- Generate reports on customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
- Act as a brand ambassador by promoting new collections, promotions, and brand initiatives to customers.
Requirements:
- Minimum of a Bachelor's degree in any related field.
- Minimum 2 years experience in retail fashion in a customer service role
- Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
- Strong interpersonal skills, with the ability to build rapport and trust with clients from diverse backgrounds.
- Excellent problem-solving abilities, with a proactive and solution-oriented approach to addressing client needs and concerns
- Proficiency in using CRM software, Microsoft Office suite, and other customer service tools.
- Strong attention to detail and accuracy in order processing and data entry.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Passion for fashion, trends, and luxury brands, with a keen eye for style and aesthetics.
Location: Lekki Phase 1
- Candidates must live in close proximity to the island.
Working Days: Mon - Saturday (Alternate Saturdays)
Working hours:Â 8am-5pm
Remuneration: NGNÂ 180,000 - 200,000
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