Sales/Billing Client Support Representative

Responsibilities:

• As a Sales/Billing Support Representative at QServers, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
• Primarily, you will be troubleshooting sales and payment related issues with our current customers and helping them manage their account information. These customers need your help with issues that they cannot resolve on their own.
• You will work directly with customers via telephone and email to troubleshoot quotes, invoices and payments for products in order to facilitate the activation/renewal of new products and/or services
• When customers will contact you with their issues, you will utilize your sales & marketing knowledge and provide appropriate solutions to the best of your ability.
• You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
• Your goal is to ensure that the customer has a positive experience with their product/service.

Requirements:

• Your ability to woo others with your written and verbal communication skills in the English language
• Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
• Your attention to detail to ensure customers have the best experience possible while meeting departmental goals.
• Your reliability to work assigned shifts and complete work as expected
• Your experiences in the areas of Sales/Billing support and customer service
• Your proven ability to learn and understand the many web hosting technologies quickly and accurately (knowledge and experience with marketing tools, computer and online banking procedures is a plus).
• Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience

What we are like:

• The essential functions of the job are to sit, use a keyboard, a mouse, view a dual monitor set up, and communicate with customers over the phone and online for long periods of time.
• Add on driven co-workers, supportive staff, relaxed dress code, company outings and more! If you feel that your skills are a match for what we are looking for, please reach out.

We are an Equal Opportunity Employer.