Customer Support Officer
CRITTERS VETERINARY CENTRE
Customer Service & Support
Healthcare
NGN
75,000 - 150,000
New
2 weeks ago
Job Summary
The ideal candidate will manage all customer's requests for services and products offered in the organization, enlighten clients on features and benefits of goods or services to be purchased, and work in harmony with other team members to ensure optimum client satisfaction.
- Minimum Qualification: HND
- Experience Level: Mid level
- Experience Length: 2 years
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries in a prompt and courteous manner.
- Provide relevant benefits and features of products and services offered.
- Documenting accurately all customer information on organization software.
- Process orders efficiently and accurately.
- Providing timely and consistent feedback to customers.
- Soliciting and resolving customer complaints within the defined resolution timeframe.
- Upselling and cross-selling to clients on products and services.
- Maintain a clean ambiance of the working station and environment.
- Maintain a positive and professional demeanor at all times when interacting with clients, colleagues, and third parties.
Requirements:
- Minimum of BSC/HND in any field of study.
- Minimum of two(2) years experience as a customer support or marketing officer.
- Excellent communication, reporting, and interpersonal skills.
- Active listening skills.
- Must be comfortable with pets (dogs & cats).
Soft Skills:
- Emotional Intelligence
- Team player
Location:Â Lekki
Remuneration:Â NGN150,000 gross
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