Sales and Customer Relations Executive

Responsibilities:

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Coordinate and record customer bookings
• Planning the training and standardization of service delivery.
• Plot capacity planning to ensure smooth flow of operations in dealership
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Requirements:

• Minimum academic qualification of bachelor’s degree in administration or a related field.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Ability to multi-task
• Excellent Organizational skills
• 3 years experience.