Client Support Officer

Responsibilities:

Client Service & Support

• Serve as the primary point of contact for customers, providing timely and professional support.
• Respond to customer inquiries, requests, and complaints through in-person, phone, and digital channels.
• Resolve client issues efficiently while ensuring a positive customer experience.
• Educate clients on bank products, services, and digital platforms.

Account & Transaction Support

• Assist customers with account opening, documentation, and KYC requirements.
• Support clients with transactions, account updates, and service requests.
• Ensure accuracy of customer records and compliance with regulatory requirements.

Sales & Relationship Management

• Support the Sales team in onboarding new customers and retaining existing ones.
• Identify customer needs and recommend appropriate banking products and services.
• Build and maintain strong relationships with clients to drive loyalty and business growth.

Documentation & Reporting

• Maintain accurate records of customer interactions, complaints, and resolutions.
• Prepare daily and periodic reports on customer service activities and performance.

Compliance & Process Adherence

• Ensure all client interactions comply with internal policies, banking regulations, and CBN guidelines.
• Maintain confidentiality of customer information at all times.

Requirements:

• Bachelor’s Degree in Business Administration or a related discipline.
• Minimum of 2 years’ proven experience as a Client Support Officer or similar role within the banking industry (Microfinance or Commercial Bank experience preferred).
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Familiarity with customer service and banking software.
• Ability to multitask, prioritize tasks, and work under pressure.
• Strong attention to detail and problem-solving skills.
• Sales orientation and relationship-management ability.
• Customer-focused and service-driven mindset.
• Professionalism, integrity, and confidentiality.
• Ability to work independently and as part of a team.