Ticketing and Sales officer

Responsibilities:

• Effective communication and dissemination of information to all customers.
• Selling the Organizations services and maintaining active sales records in your division, and close monitoring of prospective and potential customers.
• Effective communication and dissemination of information to all overseas representatives prior to arrival of guests.
• Involve in the development of new viable flight ideas and planning of routes to promote Umrah and Hajj travels.
• Prepare proposals for corporate presentation as at when necessary.
• Servicing of potential clients and sustaining of existing clients, through visits, exhibitions, social media etc.
• Negotiate deals with airlines.
• Tapping all available opportunities to sell additional travel services to all customers and drawing up travel plans/itinerary for clients.
• Handling of Customer’s travel arrangements and documents for every trip including Umrah and Hajj.
• Proper and detailed record keeping of all flight transactions.
• Servicing sub-agents and creating a community of agents, to boost Company sales.
• Responsible for reconciliations, corrections, etc. during the client billing and revenue recognition processes.
• Be responsible for reconciliations of all the business transaction accounts allocated to you.
• Follow up with Clients on fee payments and installment plans, where necessary. 
• Involve in networking and positioning the organization to gain more visibility in
• Maintaining cordial business relationships with customers to boost sales and coordinating direct and indirect customers of the organization to accord them a
• sense of belonging.
• Follow up with Clients on fee payments and Installment plans, where necessary. 
• Deliver other duties relevant to this role as directed by the Chief Executive Officer or designated persons.
• Build up an agent and customer database for corporate clients.
• Give weekly or daily sales reports on flight ticketing accordingly.
• Give updated reports on IATA BSP.
• Write a weekly report to be submitted directly to the MD via email.

Administrative duties:

• Represent Libragold occasionally at seminars and workshops organized by NANTA and any related travel and tourism workshops.
• Initiate, assist and support Sales tasks.
• Keep proper and accurate sales and commission records.
• Conduct project research.

Mandatory Work Schedule:

• Ensure advert information is sent out to the digital team appropriately to inform the general public on our travel services and airline updates.
• Contribute to creating content for marketing.
• New contacts or leads should be given adequate attention.
• Monitoring the BSP and preparing sales reports.
• Weekly performance report to be submitted to the CEO on Friday evenings or Saturday.

Requirements:

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or Tourism Management.
• Must be experienced (2 – 3 years) on the job with a good interpersonal relationship with Airlines.
• Must have the ability to create packages and benchmark flight fares for quick sales.
• IATA/UFTA certificate in travels or airline management. This will be an added advantage.
• Certificate in flight reservation and ticketing.
• Certificate of training on Sabre, Amadeus and or Galilleo.

Core Skills:

• Proficient in the use of GDS platforms vis Amadeus, Sabre, galileo
• Proficient in the management of BSP and or Golite platform for issuing tickets and IATA bill settlement.
• Proficient in the use of Microsoft suites vis Word, Excel, and Powerpoint.
• Proficient in the use of Gsuites.

Additional Attributes:

• Basic understanding of financial processes such as billing and reconciliation.
• Excellent verbal and written communication skills.
• Strong sales acumen and ability to maintain active sales records.
• Proficiency in building and maintaining client relationships.
• Knowledge of marketing principles and strategies.
• Strong organizational skills and ability to manage multiple tasks.
• Proficiency in office productivity software and CRM systems.
• Strong networking abilities and participation in relevant events.
• Research skills for market analysis and identifying opportunities.
• Attention to detail in maintaining accurate records and compliance.
• Flexibility and adaptability to handle dynamic industry changes.
• Ability to socialize.

Key Performance Indicators:

• Sales Targets Achievement
• Customer Satisfaction Ratings
• Client Retention Rate
• New Client Acquisition
• Revenue Growth
• Proposal Conversion Rate
• Booking Accuracy
• Operational Efficiency
• Compliance and Risk Management
• Team Collaboration.