Direct Sales Associate

Responsibilities:

Sales & Lead Conversion

• Generate leads through various channels (online inquiries, referrals, social platforms, and cold outreach).
• Present and explain HauteApp’s features, pricing plans, and benefits clearly to potential customers.
• Manage follow-ups, overcome objections, and close subscriptions effectively.
• Maintain consistent communication with prospects to build trust and encourage conversion.
• Work closely with the Marketing team to align campaigns and promotional offers.

Customer Relationship & Support

• Onboard new users by guiding them through app setup and usage.
• Add confirmed users to the HauteApp General Community Group for continuous support.
• Collaborate with the Customer Experience team to handle inquiries or escalations from onboarded users.
• Collect feedback from users and communicate insights to the Product and Marketing teams.

Reporting & Coordination

• Record daily outreach and conversion activities using company-approved tools or templates. 
• Meet weekly and monthly sales targets as defined by the Head of Marketing & Sales.
• Participate in virtual team meetings and performance reviews.
• Maintain accurate documentation of customer interactions and feedback.

Telesales Component (where applicable)

• Execute outbound call campaigns to reach registered leads or potential store owners.
• Track call outcomes (interested, follow-up required, converted, etc.) in the CRM or provided sales log.
• Support digital campaigns by converting online sign-ups into active subscribers.

Requirements:

• Minimum of 2 years of experience
• Minimum of a BSc
• Good Communication Skills

Key Performance Indicators (KPIs)

• Number of qualified leads contacted daily/weekly(signups).
• Conversion rate from lead to paid subscription.
• Retention rate of onboarded customers after the first subscription.
• Timeliness and accuracy of sales reporting.
• Positive feedback from customers and team leads.