Telesales Representative

Responsibilities:

• Conduct Outbound Calls: Initiate outgoing calls to prospective customers from a provided list or database to introduce products/services and generate interest.
• Sales Pitch: Deliver persuasive and compelling sales pitches to promote the features and benefits of the products/services being offered.
• Customer Engagement: Engage prospects in meaningful conversations, identify their needs, and address any questions or concerns they may have.
• Close Sales: Utilize effective sales techniques to convert prospects into paying customers and achieve individual sales quotas/targets.
• Sales Follow-up: Follow up on leads and customer inquiries to maintain ongoing relationships and nurture potential opportunities.
• Product Knowledge: Stay informed about the products/services offered, their unique selling points, and any updates or changes to present accurate information to customers.
• CRM Management: Accurately record all customer interactions and sales-related information in the Customer Relationship Management (CRM) system.
• Objection Handling: Address customer concerns, handle objections, and provide suitable solutions to increase the likelihood of sales conversions.
• Sales Reporting: Provide regular reports on sales activities, achievements, and progress toward sales goals.

Requirements

• Bachelor’s degree in Social Science or any relevant field
• Minimum of 2 years previous experience in telesales, customer  service, or related roles 
• Basic computer skills and familiarity with CRM software.
• Adaptability and willingness to learn about new products/services.
• Ability to meet sales targets.
• Excellent verbal communication and listening skills.
• Persuasive and confident demeanour. Strong customer service and interpersonal skills.
• Good organizational and time management abilities.