Technical Customer Support & Settlements Analyst

New

Job Summary

We are looking for a very proactive and numbers-savvy Customer Support & Settlements Analyst to join this fast-track graduate role.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

  • Onboarding and training clients
  • Improve customer experience through product support
  • Handle customer complaints and requests.
  • Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
  • Settle successful transactions into our financial records
  • Reconcile settlements with amounts credited on the system
  • The ideal Customer Success Manager should engage with customers, problem solves, and apply strategies to resolve customer issues.

Requirements:

  • Good with numbers
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • High computer literacy and the ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.

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Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN 75,000 - 150,000
1mo