Supervisor

Responsibilities:

• Supervise daily hotel operations and ensure smooth service delivery.
• Coordinate and monitor staff activities across assigned departments.
• Lead and motivate staff to achieve operational goals.
• Ensure employees comply with company policies and procedures.
• Monitor staff attendance, punctuality, and performance.
• Maintain excellent customer service standards.
• Handle customer complaints professionally and escalate serious issues to management.
• Identify operational challenges and provide practical solutions.
• Prepare accurate daily, weekly, and other required operational reports.
• Monitor cleanliness, organization, and general presentation of assigned areas.
• Ensure proper opening and closing procedures are followed.
• Communicate operational issues and updates to management promptly.
• Perform other duties assigned by management.

Requirements:

• Minimum of 1–2 years’ relevant supervisory experience, preferably in a hotel or hospitality environment.
• Good communication and interpersonal skills.
• Must have the ability to lead, supervise, and motivate a team.
• Strong problem-solving and decision-making abilities.
• Good knowledge of hotel and hospitality operations.
• Ability to work effectively under pressure.
• Excellent customer service skills.
• Must be computer literate.
• Good reporting and documentation skills.
• Must be smart, confident, organized, and professional.
• Must be able to monitor staff performance and ensure duties are properly carried out.
• Must be willing to work shift rotations, including weekends and public holidays when required.
• Must be punctual, disciplined, responsible, and accountable.

What We Offer:

• Remuneration: NGN 80,000 monthly.
• Professional working environment.
• Opportunity for growth based on performance.